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Adventnet ManageEngine ServiceDesk Plus 7.5
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File Size: 36.1 Mb

Adventnet ManageEngine ServiceDesk Plus 7.5



Released:2008-11-28
License:Freeware
Publisher:AdventNet Inc
Language:English, Chinese, ChineseSimplified, ChineseTraditional, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Vietnamese
Platform:Windows, Linux
Requirements:P III 1Ghz and above, 256 MB RAM
Install:Install and Uninstall
Downloads:1859
Recommend Adventnet ManageEngine ServiceDesk Plus Suggest to Friend

Publisher's Description:

Adventnet ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.

Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.

The Free Edition allows a single Technician manage upto 25 Workstations.

List of Changes:

Version 7.0 from 2007-11-01

Screenshot:

HelpDesk & Asset Mgmt Software, ITIL ready
 

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File Size: 36.1 Mb

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Latest User Reviews:

Basharkhalil 2011-02-17 00:40:41 #
Version: 7.5

it is a great software, thanks a lote



Man_power69er 2009-03-09 01:14:44 #
Version: 7.5

WebHosting

I want to be able to install this software as a web service with a web hosting company. Is it possible? We are a small company and to host this software with our website.

Can anyone help?



netti 2008-05-01 04:57:49 #
Version: 7.0

Good but Request ID issue.

I think the product is good and provides a very communicative system between a client and support desk. I have a few issues with the Request ID (I want to start it from a higher number to follow the existing request ID system we currently have).
Other than that, so far it seems ok.



Agusmulyana 2007-09-20 22:41:57 #
Version: 7.0

Manageservice engine plus

Is good to trial and helpful for me that working as purchasing so I am more consistent with my work




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File Size: 36.1 Mb



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